Privacy policy
Policy
This Privacy Statement describes how GO Industrial Pty Ltd collects, uses, and protects your personal information when you visit goind.com.au or purchase from us. Last updated: 16 May 2026.
Privacy at a glance
What we collect, why, and how it's protected.
- What we collect Name, address, email, phone number when you purchase. IP address, browser type, and operating system when you browse.
- Why we collect it To process your order, verify payment, arrange delivery, handle returns, and (with your consent) send marketing updates.
- Where it's stored Our store is hosted on Shopify Inc., behind a secure firewall. Payment data is encrypted to PCI-DSS standards and deleted after the transaction completes.
- Third-party services Payment processors, freight carriers, and analytics tools (Google Analytics) may receive limited data necessary to perform their service.
- Security SSL encryption in transit, AES-256 at rest. PCI-DSS compliant payment handling. Industry-standard precautions against loss, misuse, and unauthorised access.
- Your rights Access, correct, amend, or delete your data at any time. Withdraw marketing consent at any time. Email our Privacy Compliance Officer to action.
What we collect and how we use it
Different data points for different purposes.
When you purchase from our store, we collect the personal information you provide as part of the buying and selling process - including your name, address, email address, and phone number.
When you browse our store, we automatically receive your computer's internet protocol (IP) address, which provides us with information about your browser and operating system.
With your permission, we may send you emails about our store, new products, and other updates.
Consent
How we get it, how you can withdraw it.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason - such as marketing - we will either ask you directly for your express consent, or provide you with an opportunity to opt out.
You can withdraw consent at any time by emailing sales@goind.com.au or by mail to GO Industrial Pty Ltd, Unit 2, 11-15 Baylink Avenue, Deception Bay QLD 4508, Australia.
Disclosure
When we may share your information.
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Shopify and payment processing
Our store is hosted on Shopify. Here's what that means for your data.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, on secure servers behind a firewall.
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data, encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase. After that, the transaction information is deleted.
All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort of Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.
For more information, see Shopify's Terms of Service and Privacy Statement.
Third-party services
Payment processors, freight carriers, analytics tools.
Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide.
Certain third-party providers - such as payment gateways and payment transaction processors - have their own privacy policies in respect to the information we are required to provide for purchase-related transactions. We recommend that you read their privacy policies so you understand how your personal information will be handled.
Certain providers may be located in or have facilities in a different jurisdiction than you or us. If you elect to proceed with a transaction that involves a third-party service provider, your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Analytics: Our store uses Google Analytics to help us understand who visits our site and which pages they view. We do not link analytics data to personally identifiable information.
Security
How we protect the data you trust us with.
- + SSL encryption for data in transit.
- + AES-256 encryption for stored credit card information.
- + PCI-DSS compliance on all payment handling, end to end.
- + Industry-standard precautions against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
No method of transmission over the Internet or electronic storage is 100% secure, but we follow all PCI-DSS requirements and implement additional industry-standard measures.
Cookies
What our site sets, and what each one does.
- _session_id - unique token, sessional. Stores information about your session (referrer, landing page).
- _shopify_visit - persistent for 30 minutes from last visit. Records the number of visits.
- _shopify_uniq - expires midnight (relative to the visitor) of the next day. Counts the number of visits by a single customer.
- cart - unique token, persistent for 2 weeks. Stores information about the contents of your cart.
- _secure_session_id - unique token, sessional.
- storefront_digest - unique token, indefinite. If the shop has a password, used to determine if the current visitor has access.
- PREF - persistent for a short period, set by Google. Tracks who visits the store and from where.
You can opt out of cookies via your browser settings.
Age of consent
Who can use this site.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
Changes to this privacy policy
We may update this policy. Here's how that works.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Common privacy questions
How do I access or correct my personal information?
Email our Privacy Compliance Officer at sales@goind.com.au with your request. We'll respond within one business day.
How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of any marketing email, or email sales@goind.com.au and we'll remove you from the list.
Do you sell my personal information to third parties?
No. We share data with third-party service providers (payment processors, freight carriers, analytics tools) only to the extent necessary to deliver the services you've requested. We do not sell your data.
How do I make a privacy complaint?
Contact our Privacy Compliance Officer at sales@goind.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Privacy questions?
Reach our Privacy Compliance Officer to access, correct, amend, or delete your personal information.